Platform reference

Glossary & terminology

Every abbreviation, acronym, and piece of jargon used across Prime Clean Ops — explained in plain language.

Full searchable glossary with examples below
GPS clock-in / clock-outFull definition ↓Cleaners tap a link on their phone when they start/finish a job; the app records their location and time automatically, so you have proof of when and where the work happened — no separate app download needed.
DBSFull definition ↓Disclosure and Barring Service — the official UK background-check system for anyone working with children or vulnerable adults. Schools and colleges usually require staff to have a valid DBS certificate.
SLAFull definition ↓Service Level Agreement — a contract that sets out what standard of service you've promised a commercial client (e.g. response times, cleaning frequency, quality checks).
FE collegeFull definition ↓Further Education college — UK colleges for post-16 students (as opposed to universities or schools), e.g. sixth-form and vocational colleges.
PWAFull definition ↓Progressive Web App — a website that works like an app on your phone (can be added to your home screen, works offline) without needing to be downloaded from an app store.
SMSFull definition ↓Text message — used here for automated client and staff notifications and reminders.
CSVFull definition ↓Comma-Separated Values — a simple spreadsheet file format (opens in Excel or Google Sheets) used for exporting your data.
PDFFull definition ↓Portable Document Format — a fixed-layout document file, used here for reports, invoices, and accountant exports.
AIFull definition ↓Artificial Intelligence — used on the platform for things like the Job Analyser (estimating cleaning time and cost from a description) and the appliance identifier.
FAQFull definition ↓Frequently Asked Questions — a list of common questions with pre-written plain-English answers, organised by topic.
GDPRFull definition ↓General Data Protection Regulation — the UK/EU law governing how personal data must be collected, stored, and protected.
RGPDFull definition ↓The French name for GDPR (Règlement Général sur la Protection des Données) — same law, French acronym.
NF 525Full definition ↓A French government certification standard for cash register and invoicing software, proving your invoicing system can't be used to hide sales from tax authorities. Required for businesses invoicing in France.
TVAFull definition ↓Taxe sur la Valeur Ajoutée — French for VAT (Value Added Tax). "Loi Anti-Fraude TVA" refers to the French anti-VAT-fraud law that NF 525 compliance satisfies.
VATFull definition ↓Value Added Tax — the UK/EU sales tax added to goods and services.
ICOFull definition ↓Information Commissioner's Office — the UK's data protection regulator.
CNILFull definition ↓Commission Nationale de l'Informatique et des Libertés — France's equivalent of the ICO, the French data protection regulator.
HMRCFull definition ↓His Majesty's Revenue & Customs — the UK tax authority.
DPAFull definition ↓Data Processing Agreement — a legal contract that governs how Prime Clean Ops handles your clients' and staff's personal data on your behalf.
EEAFull definition ↓European Economic Area — the EU countries plus Iceland, Liechtenstein, and Norway; relevant to where data is allowed to be stored and transferred.
SCCsFull definition ↓Standard Contractual Clauses — pre-approved legal terms that make it lawful to transfer personal data outside the EU/UK to a country like the US.